1. Who this policy applies to
In this policy, “EXPND”, “we”, “us” and “our” refer to the business operating the EXPND brand and website. This policy applies to personal information we handle through expnd.co, email correspondence, partnership enquiries and our business relationships.
We handle personal information with care and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information we may collect
Depending on how you interact with us, we may collect:
- your name, email address, phone number, role and business details;
- information included in an enquiry, email, brief or other correspondence;
- records of requests, preferences and communications if we work together; and
- technical information needed to operate and secure the website, such as IP address, browser type, device information, requested pages and access times, where this is logged by our hosting provider.
We do not ask you to provide sensitive information through this website. Please do not send sensitive or highly confidential information unless it is necessary and we have agreed on an appropriate way to receive it.
3. How we collect information
We usually collect information directly from you when you email us, make an enquiry, discuss a partnership or work with us. We may also receive information from a person you authorise, a referral source, or service providers that help operate our website and business systems.
4. Why we use it
We may use personal information to:
- respond to enquiries and assess whether a partnership is a good fit;
- prepare, deliver and administer agreed services;
- communicate about requests, work, accounts and our relationship;
- operate, protect and improve our website and business systems;
- maintain business and financial records; and
- comply with legal obligations and resolve concerns.
If we send direct marketing, we will do so only where permitted and will provide a simple way to opt out.
5. When we disclose information
We may disclose information to trusted providers that support our hosting, email, file storage, collaboration, accounting or professional advice; to regulators or authorities where required by law; or in connection with a genuine business restructure. We do not sell personal information.
Some digital service providers may process information outside Australia. Provider locations can change. Where applicable, we take reasonable steps required by Australian privacy law before disclosing personal information overseas. You can contact us for current information about the providers relevant to your data.
6. Cookies and analytics
This website does not currently use advertising or analytics cookies. Essential technical information may still be processed by our hosting provider to deliver, secure and diagnose the site. If we introduce analytics, advertising cookies or similar tracking, we will update this policy and any consent controls required by law.
7. Storage and security
We use reasonable administrative and technical safeguards suited to the nature of the information we hold. No online system is completely secure. We retain information only for as long as it is reasonably needed for the purposes described above, to meet legal and record-keeping obligations, or to resolve disputes. When it is no longer required, we take reasonable steps to delete or de-identify it.
8. Access and correction
You may ask to access or correct personal information we hold about you by emailing us. We may need to verify your identity. We will respond within a reasonable period and, if applicable law permits us to refuse a request, explain why and what options are available to you.
9. Privacy concerns
Email hello@expnd.co with enough detail for us to understand your concern. We will acknowledge it and aim to respond within a reasonable period. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner.
10. Changes and contact
We may update this policy when our practices or legal obligations change. The effective date above shows the latest version. For privacy questions, access or correction requests, contact hello@expnd.co.